Privacy Policy — DialFit

About DialFit

Who is responsible for your data.

DialFit (dialfit.in) is a free digital health information platform operated as a sole proprietorship by an individual based in New Delhi, India. For the purposes of India's Digital Personal Data Protection Act, 2023 (DPDPA), DialFit is the Data Fiduciary — the entity responsible for determining how and why your personal data is processed.

You — the person using DialFit — are the Data Principal. This Privacy Policy explains your rights and our obligations under the DPDPA 2023, the Information Technology Act, 2000, and other applicable Indian law.

If you have any questions about this policy or how your data is handled, please contact us at contact@dialfit.in or through our Get in Touch page.

Our core promise

DialFit does not sell your personal data. It does not share your data with advertisers. It does not use your health information for marketing. Your data is used solely to provide the service you requested — nothing else.

Data collection

What data we collect.

DialFit collects data in two distinct ways — data that stays only in your browser, and data that is submitted to and stored on our private server.

01

Data processed in your browser only — never stored

The majority of DialFit's 19 health tools — including the BMI Calculator, BMR Calculator, TDEE Calculator, Body Fat Calculator, Ideal Weight Calculator, Waist Hip Ratio Calculator, Metabolic Age Calculator, Weight Loss Calculator, Calorie Counter, Protein Calculator, Water Intake Calculator, Build My Plate, GI Checker, Heart Rate Calculator, Sleep Calculator, Health Analyzer, Diabetes Risk Checker, PCOS Analyzer, and Thyroid Health Quiz — perform all calculations entirely within your browser. The health information you enter into these tools is never transmitted to, or stored on, DialFit's server. It exists only in your browser session and is discarded when you close or refresh the page.

02

Data submitted through the Talk to an Expert form

When you submit a consultation request through the Talk to an Expert service, the following data is collected and stored on DialFit's private server: your full name, age, gender, email address, phone number, city, country, height, weight, waist measurement, wrist measurement, target weight, timeframe, health conditions, medications, diet type, food preferences, meal habits, primary health goal, specific concerns, whether you have previously seen a dietitian, any additional notes, any uploaded medical reports (PDF, JPG, or PNG, maximum 5MB), and your IP address (used for rate limiting and spam prevention). This data is used solely to prepare your personalised diet plan.

03

Data submitted through the Get in Touch form

When you submit a message through the Get in Touch form, the following data is collected and stored on DialFit's private server: your full name, email address, phone number (including country code), the category you selected, your subject, your message, and your IP address (used for rate limiting). This data is used solely to respond to your query.

04

Data collected automatically — analytics and security

When you visit DialFit, Google Analytics 4 (Measurement ID: G-BZ6VYMYX78) automatically collects anonymised data about your visit — including your approximate geographic location (derived from your IP address), browser type, device type, pages visited, and time spent on the platform. This data is aggregated, anonymised, and used only to understand how the platform is used and to improve it. Additionally, Google reCAPTCHA v3 is active on DialFit's forms and collects behavioural data to assess whether a form submission is genuine. Both services are governed by Google's Privacy Policy.

Data use

How we use your data.

DialFit uses personal data for the following purposes only:

Data	Purpose	Legal basis (DPDPA)
Talk to Expert form data	To prepare and deliver a personalised diet plan via a volunteer dietitian	Consent (given at form submission)
Get in Touch form data	To respond to your query or message	Consent (given at form submission)
IP address (both forms)	Rate limiting — to prevent spam and protect volunteer health professionals from abuse	Legitimate interest
GA4 analytics data	To understand platform usage and improve DialFit's tools and content	Legitimate interest
reCAPTCHA data	To verify that form submissions are made by humans, not bots	Legitimate interest

DialFit does not use your personal data for marketing, profiling, targeted advertising, or any purpose other than the specific purpose for which it was collected.

Data sharing

Who we share your data with.

DialFit shares personal data in the following limited circumstances only:

01

Volunteer dietitians — Talk to Expert only

When you submit a consultation request, your health details are shared with a volunteer dietitian for the sole purpose of preparing your personalised diet plan. Volunteer dietitians are bound by the same confidentiality obligations that apply to DialFit. They are not permitted to use your data for any other purpose.

02

Google — analytics and security services

Google Analytics 4 and Google reCAPTCHA v3 are third-party services provided by Google LLC. Data collected by these services is governed by Google's Privacy Policy. DialFit does not control how Google processes this data beyond what is described in Google's own policies.

03

Legal obligations

DialFit may disclose personal data if required to do so by applicable Indian law, court order, or lawful request from a government authority. We will notify you of such a request where permitted by law.

What we will never do

DialFit will never sell your personal data to any third party. It will never share your health information with advertisers, data brokers, pharmaceutical companies, insurance providers, or any commercial entity. Not now. Not in the future.

Data storage and security

How we store and protect your data.

Form submissions — including Talk to Expert consultation data and Get in Touch messages — are stored in a secure MariaDB database on DialFit's private server located in the European Union. The server is protected by industry-standard security measures including SSL/TLS encryption for data in transit, firewall protection, and restricted access controls.

Uploaded medical reports submitted through the Talk to an Expert form are stored in a private, non-publicly accessible directory on DialFit's server. They are accessible only to DialFit and the assigned volunteer dietitian.

While DialFit takes reasonable technical and organisational measures to protect your data, no system is completely secure. In the event of a data breach that is likely to result in harm to you, DialFit will notify you and the relevant authorities as required under the Digital Personal Data Protection Act, 2023.

Data submitted through DialFit's tools that are processed in-browser is never transmitted to our server and therefore carries no storage or breach risk on our end.

Data retention

How long we keep your data.

DialFit retains personal data only for as long as necessary to fulfil the purpose for which it was collected:

01

Talk to Expert submissions

Consultation data — including health details and uploaded medical reports — is retained for a maximum of 12 months from the date of submission. After this period, it is permanently deleted from our server. You may request earlier deletion at any time.

02

Get in Touch submissions

Contact form messages are retained for a maximum of 6 months from the date of submission, after which they are permanently deleted. You may request earlier deletion at any time.

03

IP addresses

IP addresses stored for rate limiting are retained as part of form submission records and deleted on the same schedule as the associated submission data.

04

Google Analytics data

Analytics data is retained by Google Analytics in accordance with Google's data retention settings, which DialFit has configured to the minimum available period of 2 months for user-level data.

Your rights

Your rights under DPDPA 2023.

Under India's Digital Personal Data Protection Act, 2023, you have the following rights as a Data Principal. To exercise any of these rights, please contact us at contact@dialfit.in. We will respond within 7 working days.

Right to access

You have the right to request a summary of the personal data DialFit holds about you and how it is being processed.

Right to correction

You have the right to request that inaccurate or incomplete personal data held by DialFit be corrected or completed.

Right to erasure

You have the right to request that DialFit delete your personal data. We will do so promptly unless we are legally required to retain it.

Right to withdraw consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.

Right to grievance redressal

You have the right to raise a grievance with DialFit regarding the processing of your personal data. We will acknowledge and respond within 7 working days.

Right to complain to the DPB

If you are unsatisfied with DialFit's response, you have the right to lodge a complaint with India's Data Protection Board, once established under the DPDPA 2023.

Children's privacy

Users under 18.

DialFit is intended for users who are 18 years of age or older. We do not knowingly collect personal data from persons under 18 without the consent of a parent or legal guardian.

If you believe that a person under 18 has submitted personal data to DialFit without appropriate parental consent, please contact us at contact@dialfit.in and we will delete the data promptly.

External links

Links to other websites.

DialFit's tools and pages contain links to external websites — including PubMed, WHO, ICMR, and other authoritative health sources — for reference and citation purposes. DialFit is not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of any external site you visit.

Policy changes

How we handle updates.

DialFit may update this Privacy Policy from time to time to reflect changes in our data practices, new features, or changes in applicable law. The date of the most recent revision is displayed at the top of this page.

For significant changes that affect how your data is used, we will make reasonable efforts to notify users — including by displaying a notice on the platform. Your continued use of DialFit after any changes constitutes your acceptance of the revised Privacy Policy.

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

PrivacyPolicy.